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Privacy Policy

Last Updated: January 7, 2025

DealerOnSteroids ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software platform and services (the "Services").

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Services, including:

  • Account Information: Name, email address, phone number, business name, and payment information
  • Vehicle Listings: Vehicle details, descriptions, pricing, photos, and other listing content
  • Customer Data: Information about your customers, including contact details and conversation history
  • Communications: Messages, feedback, and support requests you send to us

1.2 Information Automatically Collected

When you use our Services, we automatically collect certain information, including:

  • Usage Data: Information about how you interact with our Services, including features used, time spent, and actions taken
  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information and improve our Services
  • Analytics Data: Performance metrics, error logs, and usage statistics

1.3 Information from Third-Party Sources

We may receive information from third-party platforms and services you connect to our platform, including:

  • Facebook: Information from Facebook Marketplace, including messages, listing performance, and user interactions
  • Payment Processors: Transaction information from our payment service providers

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Provide and Maintain Services

  • Create and manage your account
  • Process payments and subscriptions
  • Post and manage vehicle listings on Facebook Marketplace
  • Enable AI chatbot interactions with your customers
  • Manage leads and contacts in the built-in CRM
  • Provide customer support

2.2 Improve and Optimize Services

  • Analyze usage patterns and trends
  • Train and improve our AI models
  • Develop new features and functionality
  • Monitor and improve performance
  • Conduct research and analytics

2.3 Communication

  • Send transactional emails and notifications
  • Provide customer support and respond to inquiries
  • Send marketing communications (with your consent)
  • Notify you of updates, changes, or promotions

2.4 Legal and Security

  • Comply with legal obligations
  • Protect against fraud and abuse
  • Enforce our Terms of Service
  • Resolve disputes and investigate issues

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, including:

  • Cloud hosting and infrastructure providers
  • Payment processors
  • Analytics and monitoring services
  • Customer support platforms
  • Email and communication services

3.2 Third-Party Integrations

When you connect third-party services (such as Facebook) to your account, we share necessary information to enable these integrations to function properly.

3.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or illegal activity
  • Protect the safety of our users or the public

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy. When you terminate your account, we will delete or anonymize your information within a reasonable timeframe, unless retention is required by law or for legitimate business purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time through your account settings.

6.2 Data Portability

You have the right to request a copy of your data in a structured, machine-readable format.

6.3 Deletion

You can request deletion of your account and associated data by contacting us. Some information may be retained as required by law or for legitimate business purposes.

6.4 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings.

6.5 Cookies

Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of our Services.

6.6 Do Not Track

Some browsers include a "Do Not Track" feature. Our Services do not currently respond to Do Not Track signals.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to these countries.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

You also have the right to lodge a complaint with your local data protection authority.

11. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DealerOnSteroids
Email: privacy@dealeronsteroids.com
Website: www.dealeronsteroids.com

14. Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

14.1 Essential Cookies

Required for the Services to function properly, including authentication and security.

14.2 Performance Cookies

Collect information about how you use our Services to help us improve performance and user experience.

14.3 Functional Cookies

Remember your preferences and settings to provide enhanced features.

14.4 Analytics Cookies

Help us understand user behavior and measure the effectiveness of our Services.

You can manage your cookie preferences through your browser settings.

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